Did they send you a disc with the program for Windows on it? You may need to upload the program onto your computer yourself.
When there's been something with the computer that we couldn't do, we took it to a local computer repair place to get it done (instead of mailing it off). Some stores for computers can help you upload the program.
And when I'm concerned about my Ham Radio things, I get one of the members of our club to help me. Many of those people also know about computers...
My Blog - Janet's Gems