Debbie and Michele- I love how some workers can get away with being incompetent and lazy. I hear, "Joan has time. She can do it!" That is because I have a work ethic. I am always doing things that are not in my job description. So the boss no longer has one for me. it is just whatever needs to be done!
Treat everyone with politeness, even those who are rude to you, not because they are nice but because you are.
"A handmade card is like a hug with a fold in the middle."