Don't ask a worker why things don't change. I made that mistake ONCE. A relative of my husband works in the office at one and her daughter is some kind of manager at another one.
Some plastic cases were on sale that I bought before and wanted to keep paper in to stay dry in my damp basement. The cases did not close tightly and did not meet my needs. "J" told me they were on sale and I made the mistake of saying that I prefer the Joanne's cases since those stayed shut. No, I do not make any comments in front of her about M's.
Again, I shop at 2 different M's and both get the items I was interested in years after I buy it on line. Oh well, M's forced me to shop on line to get the current items.