Originally Posted by hemarti314u
I too managed to push a machine to its limits...the sizzix bigshot...I sheared the internal shaft....luckily the CS department at sizzix had a fix kit with instructions (only $5 as my machine was 3yrs old...).....It worked like a charm. I was so impressed with their CS and quality that I recently purchased the Big Boy...the Big Shot Pro.....They will make this right!
Another compliment for Sizzix. My machine has always worked. A couple of years ago, I was using a retired alphabet, and one of the letters "broke". The metal part came loose from the actual block and wouldn't work. I emailed, and they sent me a replacement letter (it was even retired!) Great customer service.