No worries. Sizzix will do right by you. I had 3 lemons before I got a good vagabond. You are correct Tim is interested. You can send him a message and he will respond. I was in tears when my last one made that cracking noise and sent him a message immediately. He helped me put it in perspective. It's a machine and sizzix will take care of replacing it. I am not financially able to purchase a new one. They sent a new one and return shipment instructions for old one. I was out nothing and feel great about Tim and Sizzix!!!!