Thread: TCP ATC swap!
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Old 01-13-2012, 12:56 AM   #296
raduse
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Originally Posted by LSN View Post
I am. I actually went into work (my shift starts at 6:30 am). Was called a B$%@h by my first customer because I couldn't give her the code she needed to unlock her phone (never mind that she refused to give me any account information to look up said. code). My second customer did nothing but speak to me in derogitory terms because my troubleshooting questions included such words as "pairing" and turning the Bluetooth "off" on his phone. His complaint was that I spoke too softly, and then I was too technical, and then it turned into all T-Mobile tech care reps just over complicate things....and then he hung up because I had the nerve to try to locate what type of Bluetooth device he was usung (becaŻe he didn't know) so he hung up on me. My third customer was actually very nice and I got her PUK locked device unlocked within 6 minutes (the goal is to get off a call within 13 minutes). When my supervisor told me that they were offering to let the whole team go for the day (unpaid off course) because the calls were slow and we were overstaffed) I jumped on it. I figured those first to calls were an omen as to how the rest of my day would be.

Sorry for the long post. Just needed to vent to someone.

I'm woring on my TCP and my vintage ATCs for your swap. Also doing some much needed cleaning and purging in my stamp room. If all goes well, my vintage ATCs will be mailed off to you on Saturday.

Linda

Sorry about the crappy day. That is one of the main reasons I refuse to get a smart phone - I'll lock it up too many times and need help unlocking. There are just too many rude people out there that don't give a rip about the person on the other end of the phone. I would have to deal with that from time to time with my job as radiology scheduler when I had to tell people their insurance required authorization for the procedure/exam, or the exam required a special prep or fasting so an appointment was also required. I used to think it was just a California thing, but I guess not.
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