Thread: TCP ATC swap!
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Old 01-12-2012, 08:16 PM   #294
jennik
Stazon Splitcoast
 
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Join Date: Feb 2005
Location: NorCal
Posts: 11,588
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Quote:
Originally Posted by LSN View Post
I am. I actually went into work (my shift starts at 6:30 am). Was called a B$%@h by my first customer because I couldn't give her the code she needed to unlock her phone (never mind that she refused to give me any account information to look up said. code). My second customer did nothing but speak to me in derogitory terms because my troubleshooting questions included such words as "pairing" and turning the Bluetooth "off" on his phone. His complaint was that I spoke too softly, and then I was too technical, and then it turned into all T-Mobile tech care reps just over complicate things....and then he hung up because I had the nerve to try to locate what type of Bluetooth device he was usung (becaŻe he didn't know) so he hung up on me. My third customer was actually very nice and I got her PUK locked device unlocked within 6 minutes (the goal is to get off a call within 13 minutes). When my supervisor told me that they were offering to let the whole team go for the day (unpaid off course) because the calls were slow and we were overstaffed) I jumped on it. I figured those first to calls were an omen as to how the rest of my day would be.

Sorry for the long post. Just needed to vent to someone.

I'm woring on my TCP and my vintage ATCs for your swap. Also doing some much needed cleaning and purging in my stamp room. If all goes well, my vintage ATCs will be mailed off to you on Saturday.

Linda

Sorry you had SUCH a rotten day!!! Can't imagine being mean to the tech person!! They are trying to help you; people can be such morons!! Wise choice to take the rest of the day off to play in the happy spot, aka the stamp room.

Enjoy your day off!!

jennik
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