I am surprised - maybe its a dud... I have had the same one for almost 3 years (I have little time to play due to having a 3 yr old special needs child). If I was you- call and complain to the compant, especially the person with a new one. I just checked mine out after reading this posting and mine works just fine and it hasn't been used in almost 6 months or more. I use my Xyron sticker maker the most now- it saves time to add adhesive to many diecuts at the same time.
Good luck- I hope you either find a way to make your quickie pen work or get a replacement from the company that makes it.