my lil guy came home this afternoon! the repair slip said "defective power cord,sending brand new one, and lubricated machine"
today was cold and rainy and the box was cold, so i took him out, plugged him in for a drink and let him sit for several hours to warm up. was so hard not to just put in a card and try him out!
but i waited til just now, i did several cuts and boy, he purs like a kitten LOL he doesnt creek and groan quite as bad anymore either! still a bit noisey but i think this is normal.